Tan Phat always attaches importance to customer support after sales, helping customers to use products efficiently, assisting customers to repair maintenance of errors arising during use.

The following are detailed information about the product warranty policy of Tan Phat:

Warranty Period: 1-12 months from the date of purchase depending on the product type.

Tan Phat will support product-related issues during use as well as answering customer inquiries.

Hotline: 0943 866 766 Email: ho_nguyen47@yahoo.com.vn

1-purpose and scope of information gathering

The term "personal information" in this policy means information that is recognized or able to identify a customer's personal identity. The types of personal information we process (which may vary by jurisdiction based on applicable law) include:

Company name, shop, business unit, transaction address, tax code

Name, ID number, contact address

Email, mobile phone number, telephone number,

We always notify customers of a specific purpose if we need to collect personal information from customers on this website, and all information must be provided voluntarily by the customer.

2-Scope of usage information

Personal information collected will only be used internally within the enterprise. Tan Phat can announce personal information collected from customers to third parties, such as our agents, other service providers to provide the best service to customers.

When necessary, we may use this information to contact the customer directly in the form of: open letter, order, thank you letter, information about new promotions and services...

Tan Phat will endeavor to ensure that the employees, officers, agents, consultants or third parties mentioned above are related to the collection and processing of information customers will be aware of and understand this privacy policy.

3-Time Store information

Tan Phat will store personal information provided by customer on our internal systems in the process of providing the services to the customer or until the completion of the purpose of collection or when the customer requests to cancel the provided information.

4-Address of the unit for collecting and managing personal information

Tan Phat Private Enterprise

656/74/87 Quang Trung, Ward 11, go VAP Dist, HCM City

0943 866 766

5. Means and tools for users to access and edit their personal data.

Customers who wish to edit their personal information please contact the Customer care team of Tan Phat on hotline 0943 866 766

6-commitment to privacy of customers ' personal information

Tan Phat will not share your information to any other company except dealers, suppliers who are involved in providing the services to the customer. In a few special cases, tan Phat may be required to disclose personal information, for example, when there is a basis for the disclosure of information is necessary to prevent threats of life and health, or for the purpose of law enforcement. Tan Phat commits to comply with the Privacy Act and the National Privacy Principles.

Mọi vấn đề về sự cố dẫn đến việc dịch vụ không thể tiếp tục sẽ được Tấn Phát thương thảo với Quý khách hàng để đưa ra chính sách tối ưu nhất cho cả hai bên. Tuy nhiên, Tấn Phát luôn cam kết về chất lượng dịch vụ bảo vệ quyền lợi cao nhất của khách hàng.

Điều kiện để được đổi trả là:

• Sản phẩm còn đầy đủ phụ kiện, bao bì, quà tặng, phiếu bảo hành.
• Sản phẩm còn tem mạc.

Lưu ý: Nếu sản phẩm của quý khách không đủ điều kiện đổi trả, bộ phận chăm sóc khách hàng của chúng tôi sẽ thông báo với quý khách trước khi gửi sản phẩm về cho quý khách.

Để việc hỗ trợ đổi trả được thực hiện một cách nhanh chóng, quý khách vui lòng kiểm tra các điều kiện đổi trả hợp lệ sau:

- Gửi trả sản phẩm nguyên vẹn, chưa qua sử dụng, kèm theo hoá đơn mua hàng hay hoá đơn VAT( nếu có), giấy bảo hành, đầy đủ phụ kiện và quà tặng đi kèm (nếu có).

- Gửi trả trong thời gian hiệu lực (7 ngày hoặc 14 ngày tuỳ theo quy định trên trang sản phẩm).

- Thời gian hiệu lực được tính bắt đầu từ ngày quý khách nhận hàng đến:

+ Ngày quý khách gửi hàng về cho Tấn Phát theo ghi nhận trên phiếu của bưu điện

- Các sản phẩm không đáp ứng những yêu cầu trên có thể sẽ không được hỗ trợ đổi trả. Mong quý khách thông cảm.

Customers contact us directly from this website or information about:
Business Households Tan Phat
Address: 656/74/87 Quang Trung, Ward 11, go VAP Dist, HCM City Hcm
Phone number : +84 943 866 766 Ms.HONG ( zalo,viber,whatsapp)
Email : canemachinetanphat@gmail.com   OR : ho_nguyen47@yahoo.com.vn

*You can pay in 1 of the following 2 forms:

PAY DIRECTLY IN CASH
When you have selected the appropriate model at your request. Please leave your personal information, address, phone number, email (the information necessary for us to contact) when paying in cash directly at the store.
In the HCMC area, it is possible to pay out 1 time or to rest assured you can DEPOSIT, when you receive the goods we will receive the remaining funds in accordance with the agreement.

PAYMENT BY BANK TRANSFER
Guests on the World are not convenient to pay in cash please contact us for choice of model and price agreement. If agree please transfer to:

Bank: Vietnam Bank For Agriculture and Rural Development
Address Bank: 22 Quang Trung Street, Ward 11, District Go Vap, Ho Chi Minh City, Vietnam
Swift Code: VBAAVNVX
Bank Code: 79204021
Account Name: Ho business Tan Phat.
Account Number: 6400 205 272 798
Branch: Gia Dinh, District Go Vap, Ho Chi Minh City, Vietnam

Or PAYMENT BY WESTERN UNION ACCOUNT: TRAN THI KIM TUYEN
Or PayPal acconut : canemachinetanphat@gmail.com

The cost of delivery to your place at the request of the accommodation will be agreed at the time of purchase.

After transferring money to us we ask you to notify you by SMS/VIBER/WHATSAPP/EMAIL.. ETC. Or the phone for us to check the confirmation and carry out packing and shipping for you